Delivery times and shipping costs vary depending on the type of delivery you choose for your purchase.
Note that during some periods the delivery time may be longer than normal:
|
Type of delivery |
Cost |
Estimated delivery time |
|
|
Home Delivery (Romania) |
Free |
1 to 5 working days |
|
|
Easybox (Romania) |
Free |
1 to 5 working days |
|
| International Delivery | Please check fees |
|
Remember that we will notify you by e-mail when the parcel leaves our warehouses and another one so you can collect your order at the place you have chosen.
Please note that we do not accept deliveries to military bases or post office boxes.
Where is my order?
Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult in the chat box on down right of the page.
Can I change the delivery address of an order?
We can change the address of an order while it is being prepared in our warehouses. Once the order is ready for dispatch or in the hands of the carrier, we can no longer change the address.
Check the status in My purchases and, if you are on time, contact our Customer Service team by chat box selecting Product Information.
Can I cancel my order?
You can request to cancel your order if it is still being prepared in our warehouse.
To make the request, access the order details in My purchases. Please bear in mind that if your order is ready for dispatch or has already been dispatched, the option to cancel the order will no longer be available.
You can also manage the cancellation of your order via our online assistance chat service - Product Information
Once the request has been completed, you will receive an e-mail accepting or rejecting the request within 24 hours.
If your order can no longer be cancelled, remember you have 30 days from dispatch to exchange or return the items in a simple and convenient manner.
We continue working to make this process more convenient for you!
What should I do if I have not received all the items in my purchase?
If any of the items in your purchase were sold out at the last minute and we did not send them to you, you will receive an e-mail with a notification. In addition, we will refund you the amount of the out of stock items and the delivery costs via the same payment method used to purchase the items.
If this is the case with you, we are sorry we could not complete your order.
You can check order status anytime in chat box - Track my order.
What should I do if I have received an incorrect or defective item?
We are sorry if any of the items are not what you expected. Make the return indicating on the return form that it is an incorrect or defective item. Please enter chat box - Returning label and follow the steps. We will refund you the amount of the items plus shipping costs as soon as we receive them in our warehouse.
Please note that the refund will take 1-5 business days.